FAQ

WHERE IS MY ORDER?
Access your order status and history by signing in to YOUR ACCOUNT. You can also reach us by phone (+971)4 355 8060 or by email [email protected].

CAN I RETURN OR EXCHANGE AN ITEM?
If you wish to return or exchange a faulty or incorrectly supplied product(s) purchased through paese.ae, please see our RETURNS POLICY for step-by-step directions.

HOW DO I CHANGE OR CANCEL MY ORDER?
Contact us within one hour of placing your order via our toll-free number, (+971)4 355 8060, and we will do our best to accommodate your request.

IMPORTANT: Our customer service team operate between 10am – 6pm.

I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?
Yes! If your online order is not as expected, you can return the incorrect item(s). Just call us at (+971)4 355 8060 and we would be happy to assist you.

MY ITEM ARRIVED DAMAGED. WHAT SHOULD I DO?
If you received damaged merchandise, please retain the box, packaging and all contents, and contact us as soon as possible at (+971)4 355 8060 for assistance.

WHY IS MY FAVOURITE PRODUCT DISCONTINUED? CAN I STILL PURCHASE IT?
Decisions to discontinue or introduce a product or size are made in response to consumer preferences and purchasing patterns throughout the country. EMAIL AN ARTIST who will be happy to help find you a new favorite.

MY FAVOURITE PRODUCT SAYS IT IS TEMPORARILY OUT OF STOCK. WHEN WILL I BE ABLE TO PURCHASE IT ONLINE?
EMAIL AN ARTIST who will be happy to help find you an alternative to suit you or set you up with a notification when this product comes back into stock.

HOW DO I KNOW MY PERSONAL INFORMATION WILL BE PROTECTED ON THE SITE?
Please see our PRIVACY POLICY for more information regarding how we collect, use and secure your personal information. If you have any questions on this, please do not hesitate to CONTACT US.

DO YOU SELL PRODUCTS ONLINE THAT ARE NOT AVAILABLE INSTORE?
Go to our BESTSELLERS, to browse our Online Exclusives.

WHERE CAN I FIND PAESE COSMETICS LATEST COLLECTIONS?
Always want the latest products and styles? Visit our COLLECTIONS and go wild!

I CAN’T SIGN IN OR FORGOT MY LOGIN DETAILS
Having technical issues on the site? Trouble logging in? Account issues? Contact us (+971)4 355 8060 and we will try our best to help you gain access. Alternatively fill out our Customer Service Form HERE and we will get back to you within 24 hours of submitting your query.

CAN'T FIND THE ANSWER YOU'RE LOOKING FOR?
Go to our EMAIL SUBMISSION FORM, call us toll free at (+971)4 355 8060.

WHEN CAN I CALL PAESE DEDICATED CUSTOMER SERVICE TEAM?
Our customer service operatives are eagerly awaiting your calls from 10am – 6pm (GST),  5 days a week: (+971)4 355 8060.
If you have a question outside of these hours, kindly email us at [email protected] and we will promptly respond to you within 24 hours.